Licence grantedAusNet Electricity Services Pty Ltd was granted a licence on 3 October 1994. The licence can be accessed via the resources tab.Licence variedThis licence was last varied on 19 June 2025.
From 1 August 2024, doorknocking is banned under the Victorian Energy Upgrades (VEU) program. This follows the ban on 'cold-call' telemarketing that took effect on 1 May 2024. Under the bans, businesses are not allowed to phone call or visit consumers at their homes or business premises to market activities under the program unless the consumer has provided prior consent to be telephoned or visited.
The prices households will pay for water services are under review as Victoria’s economic regulator examines pricing proposals from 14 of the state’s water businesses*.
We are responsible for setting and annually reviewing the Victorian Default Offer prices. The default offer is designed to be a simple, trusted and reasonably priced electricity option that safeguards customers that are unwilling or unable to engage in the market.
We have made our final decision on the Victorian Default Offer prices to apply from 1 July 2023 to 30 June 2024.
Victorian Default Offer 2023-24: Final Decision
The state’s energy regulator has given Pan West Group Australia Pty Ltd, trading as Green Target Australia, a three-month suspension from participating as an ‘accredited person’ in the Victorian Energy Upgrades program over allegations the business breache
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4 November 2022
Media release: Regulator suspends business from participating in Victoria’s energy efficiency scheme following alleged unlawful lighting upgrade activity
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How
The Essential Services Commission has published a new Information Gathering Notice Guideline to support individuals and businesses to understand and comply with compulsory information gathering notices issued by the commission.
Updated reporting requirementsOn 24 July 2024, we updated our direction to distribution businesses to report against their revised Greenfields Negotiated Electricity Connection Customer Service Standards (standards). On 21 December 2023, the Minister for Energy made a Ministerial Order specifying several performance reporting metrics related to negotiated connections as enforceable. These enforceable metrics were based on the performance reporting framework component of the
15 December 2022
Updates to product application guides
We have updated two product applications guides. Please see a brief description of the changes below.
Water Heating and Space Heating/Cooling Product Application Guide
The changes to the Water Heating and Space Heating/Cooling Product Application Guide are:
Victoria's independent economic regulator has provided informal feedback on how the Port of Melbourne set its regulated prices for the 2022–23 financial year.
The Essential Services Commission has given preliminary approval of Westernport Water’s five-year pricing plan that will see bills broadly change in line with inflation from July next year.
The Victorian Government has set a new rate cap of 3.5 per cent for all local councils for the 2023–24 financial year.
Before 31 December each year, the Minister for Local Government sets the local council rate cap for the next financial year. The rate cap is the maximum amount a council can increase general rates and municipal charges.
Penalty notices
10 October 2022
Mojo Power penalty notices 2022 (incorrect charging)
(pdf, 1.62 MB)
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Penalty notices
2 December 2022
Alinta Energy penalty notices 2022 (payment assistance under the payment difficulty framework) - clause 89
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2 December 2022
Alinta
Victoria’s energy regulator is inviting feedback as it develops an enforceable code of practice that will apply to electricity transmission companies when accessing private land.
The Essential Services Commission today launched a consultation paper which will help to shape a new Land Access Code of Practice, being developed in response to community concerns about the ways a company was accessing private land for a major transmission project.
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7 February 2023
Media release: Green Target Australia loses accreditation under Victoria’s energy efficiency scheme
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How we regulate the VEU program
The Essential Services Commission has accepted a court enforceable undertaking from Momentum Energy Pty Limited (Mome
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17 February 2023
Media Release: Regulator warns industry of forthcoming expanded enforcement powers after subcontractors allegedly breach Victorian Energy Upgrades program rules
Reviewing the Gas Distribution System Code of Practice
We have made a new Gas Distribution Code of Practice (version 1) to update the rules for Victorian gas distributors. The new code of practice updates the rules for new gas connections and provides additional protections for Victorian gas network customers. Our decision to remake the code of practice was driven by several changes in the legislative and regulatory environment of the Victorian energy sector
… customers, with typical bills increasing from $1,403 to around $1,829 per year. for small business customers, typical bills would increase by around $1,738, from $5,620 to around $7,358 per year. these increases are primarily due to significant rises in wholesale electricity costs driven by energy market volatility in 2022. this impacted the prices energy retailers paid in their futures contract arrangements to buy