In September 2021, we began a process of updating the Compliance and Performance Reporting Guideline for energy businesses. The updates strengthen protection for consumers and we sought feedback on our draft decisions and updates. Our consultation period closed in October 2021 and we published our final decision in February 2022.
The guideline describes the information energy retailers and distributors need to report to us on how they are performing and whether they are complying
31 August 2021
We received an enquiry from a stakeholder regarding which party was required to keep documentation relating to a project-based activities project.
Thursday 2 September 2021, 3-4.30 pm (via Zoom)
Senior leaders from energy businesses operating across Victoria say they’re keen to work with the regulator on improving the payment difficulty safety net for customers struggling to pay their bills.
At a recent catch up with the sector, energy businesses told the Essential Services Commission, they see opportunities to improve the way the framework operates.
CleanTech Energy Pty Ltd (ACN 603 595 704) (trading as Delorean Energy Retail) has applied for a licence to sell gas by retail under section 25 of the Gas Industry Act 2001 (Vic).
We may grant or refuse to grant the application for any reason we consider appropriate having regard to our objectives under the Gas Industry Act 2001 (Vic) and the Essential Services Commission Act 2001 (Vic).
We granted the licence on 1 December 2021.
We have approved an application from Greater Western Water for a 12-month extension to its current regulatory period, to 30 June 2024.
Its regulatory period was set to end on 30 June 2023 as outlined in the price determinations for City West Water and Western Water.
Greater Western Water was established in July 2021 from the integration of City West Water and Western Water. The City West Water determination
29 October 2021
Victorian Energy Upgrades (VEU) – Specifications 2018 – Version 11.0 release
The Department of Environment, Land, Water and Planning has released Version 11.0 of the VEU specifications which comes in effect from 30 October 2021. The changes include:
28 October 2021
Release of a new calculator based on ANSI/IES TM-21-19
The updated standard ANSI/IES TM-21-19 was released in October 2019. To date, an IES TM-21 Calculator based on the updated standard has not been available for the lighting industry to project long term lumen maintenance of LED light sources.
This page lists the events where a distributor's application for exclusion from the guaranteed service level scheme was granted, having satisfied the conditions we've set.
The guaranteed service level scheme is a performance based penalty framework on distributors. However, under specific conditions as set out in the Electricity Distribution Code of Practice, distributors can apply to seek exclusion from it where
The Minister for Public Transport asked us to conduct a review and recommend a 'fixed fare per head' pricing structure for a proposed late-night, share-ride taxi pilot program.
The objective of the late-night, share-ride taxi pilot service is to both grow the taxi market and to maximise taxi occupancy by providing an incentive for passengers to share a high occupancy taxi with others travelling in the same general direction.
Our Share-Ride Taxi Final Report 2013 outlines
AusNet Electricity Services Pty Ltd has paid $280,000 in penalties after allegedly failing to notify 36 customers of planned power interruptions.
AusNet reported to the commission that in March and April 2021, it failed to provide advance notice for two planned power interruptions in Melbourne’s eastern suburbs. Two of those customers were registered with AusNet as requiring life support equipment that relied on electricity supply.
Licence granted
Globird Energy Pty Ltd was granted a licence on 27 May 2015. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 17 August 2023.
Licence granted
Momentum Energy Pty Ltd was granted a licence on 25 October 2017. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 22 June 2022 with effect from 12 September 2022.
Licence granted
Powerdirect Pty Ltd was granted a licence on 14 January 2004. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 22 June 2022 with effect from 12 September 2022.
Licence revoked
Powerdirect Pty Ltd's licence was revoked effective from 4 April 2023.
11 August 2022
Lumo Energy enforceable undertaking 2022
(pdf, 424.51 KB)
11 August 2022
Red Energy enforceable undertaking 2022
(pdf,
12 August 2022
Updated approval forms
We have released an updated scoping plan approval form and combined scoping and project plan approval form for projects under the measurement and verification (M&V) method of the program’s project-based activities (PBA).
We have updated:
On 25 August 2022, BESS Longwarry Pty Ltd (ACN 642 469 234) applied for a licence to generate electricity for supply or sale and to sell electricity under section 18 of the Electricity Industry Act 2000 (Vic).
Consultation on the licence application closed on 22 September 2022. We did not receive any submissions.
We granted the licence on 12 October 2022.
Licence granted
Solstice Energy Retail Pty Ltd (formerly trading as Tas Gas Retail Pty Ltd) was granted a gas retail licence on 19 December 2016.
Licence varied
This licence was last varied on 14 February 2024.
The licence can be accessed via the resources tab.
Licence granted
Momentum Energy Pty Ltd was granted a gas retail licence on 10 October 2007. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 22 June 2022 (with effect from 12 September 2022).
Licence granted
AGL Sales Pty Ltd was granted a gas retail licence on 1 January 2001. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 22 June 2022 (with effect from 12 September 2022).
Licence granted
ZEN Energy Retail Pty Ltd was granted an electricity retail licence on 30 January 2019. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 22 June 2022 (with effect from 12 September 2022).