Activity requirements
To be eligible for certificates, activities must be carried out in accordance with the Victorian Energy Efficiency Target regulatory framework. For more information about an activity's specific requirements, view the following pages:
Commercial and public lighting
Overview
Support is available to help you manage and pay your energy bills.
Victoria has one of the most comprehensive sets of energy consumer protections and assistance programs in Australia.These include protections for residential and small business customers when it comes to energy retail price
7 June 2019
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We will be releasing updates to the VEU Registry and our guidance documents to reflect the updated VEU specifications on 10 June 2019.
This page provides information for accredited providers and scheme participants of the VEU program. To access consumer information on the program, please go to the Energy saving information for consumers page.
Space conditioning activities
This category covers:
- underfloor insulation (activity 12)
- double glazed window (activity 13)
- thermally efficient window
The Victorian Energy Upgrades (VEU) program helps Victorians reduce their energy bills and greenhouse gas emissions by providing access to discounted energy efficient products and services. Read more about the program and how we regulate it.Project-based activities help businesses access incentives for large and custom Victorian Energy Upgrades projects.They move away from deemed activities to allow businesses flexibility to access incentives and
Wednesday 24 February 2021, 3–4.30 pm (via Zoom)Representatives from leading community support organisations have told the state’s energy and water regulator that more Victorians are reaching out now for help than at the peak of the coronavirus pandemic.Calls to the National Debt Helpline have soared in recent weeks and complaints to the Energy and Water Ombudsman of Victoria increased by 55 per cent in January.
Essential News
Essential News is our monthly newsletter with all the latest news from across the commission.
October 2025
Latest edition of Essential News
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The register of enforcement actionThe register of enforcement action below is established and maintained by the commission pursuant to section 54ZO of the Essential Services Commission Act 2001. It also reports on enforcement actions pursuant to section 109A of the Electricity Industry Act 2000 and section 223 of the Gas Industry Act 2001.
This guidance note is no longer in force.
The purpose of this guideline is to provide information to energy retailers and other interested parties about how a licensee can apply to the commission for an exemption from requirements that retailers restrict price increases on their market retail contracts to once a year.
The commission can grant exemptions to this requirement under clause 52C(c) of the Energy Retail Code and allow licensees to offer exempt electricity and gas retail contracts. These are contracts which do
OverviewAny plan offered to a non-renewable energy customer must also be offered to a renewable energy customer on the same tariffs, terms and conditions. A renewable energy customer includes a residential customer with roof top solar system.This guideline was previously published as a guidance note.
Current version of the guideline
The Essential Services Commission has confirmed the maximum prices Victoria’s 18 water businesses can charge their customers for specific services in 2025–2026. The average annual water bill for owner-occupier households will increase by around $32 in Melbourne and by around $33 in regional Victoria (compared to 2024–25).Water bills vary depending on factors such as water usage, changes in borrowing costs and inflation. Inflation (2.4%) is the main driver for the increase in 2025–26 owner-occupier
This guidance note is no longer in force.
This page provides information for industry participants in the VEU program. To access consumer information about the program, please go to Energy saving information for consumers
How to become a VEU accredited person
Become
We use a range of regulatory tools to determine compliance pathways and actions where a licensee potentially contravenes Victoria’s energy laws. We use our Compliance and Enforcement Policy to inform these actions. We also assess each contravention reported to us against our current compliance and enforcement priorities.The following data outlines the compliance actions we have taken since 2021-22. We may update these numbers if future information arises that reflects the
OverviewThe Victorian Default Offer is designed to provide simple, trusted and reasonably priced electricity options for Victorian consumers. It provides consumers access to a fair electricity deal even if they are unable or unwilling to engage in the retail market.We set the prices of these electricity options, not energy companies. We set them each year after assessing the efficient costs retailers need to recover to provide electricity to Victorian customers. The default offer
The Essential Services Commission has taken action against two businesses it alleges made false claims about work completed and breached consumer protections under the Victorian Energy Upgrades (VEU) program.
The Minister for Local Government sets local council rate caps. The cap is the maximum amount a council can increase its general rates and municipal charges within a financial year.
Each year, we produce a compliance report that outlines whether councils have complied with their council rate cap when they set their rates for each financial year.
Latest council compliance report
In our
Latest publication
See our latest article on our new rule changes expected to address the 'same name, different prices' issue facing consumers.
18 November 2025
Same name, different prices
(pdf, 302.95 KB
The Essential Services Commission has accepted a court-enforceable undertaking with EnergyAustralia that will see it provide a customer remediation package of approximately $1.2 million of credits and debt waivers, following alleged failures to inform struggling customers of their payment assistance entitlements.