… discussions, combined with thorough analysis, research and experiments, followed by the write up of our final decision. can i sincerely thank everyone involved for your expertise, your commitment and your passion to deliver the very best outcomes for victorian consumers. thank you, members of the media, for coming here today for this milestone, our final major reform arising from the recommendations of the 2017 independent review . first, i would like to take a step back just a few years
Cos’è la ‘default offer’ del Victoria?
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Richiedi la ‘best energy offer’ (Get the 'best energy offer')
(, )
Molti
11 March 2020
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Updates to guidance documents
We have released an updated Water Heating and Space Heating/Cooling Application Guide with the following updated documentary requirements:
Activity
Product
ΤΙ ΕΙΝΑΙ Η VICTORIAN DEFAULT OFFER; (What is Victoria's default offer?)
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Αντιμετωπίζετε πρόβλημα με την πληρωμή των ενεργειακών λογαριασμών σας; (Are you having trouble paying your bills
Most taxi users will save on taxi fares paid by non-cash methods with the state’s price regulator reducing the maximum surcharge that can be imposed for using common credit cards or other cashless options.
Federal and state energy regulators are keeping an eye on payment plan, hardship, disconnection and credit collection figures as energy businesses are called upon to put customers first during the current global health crisis.
The Australian Energy Regulator (AER) and the Essential Services Commission of Victoria today launched a joint effort to collect data to rigorously monitor the ability for energy customers to pay their energy bills in light of the coronavirus pandemic.
The number of water customers on hardship programs in metropolitan Melbourne grew by more than five per cent in September, according to the latest data collected by the state regulator.
Providing new ways to encourage customer engagement and more support around disconnection advice were key messages heard at Tuesday’s roundtable hosted by the state’s energy regulator.
More than 50 representatives from the energy sector, peak industry bodies, government and support agencies joined the Essential Services Commission at its fourth energy industry roundtable.
This guidance note is no longer in force.
This guidance note is no longer in force.
This guidance was published prior to the Energy Retail Code becoming a code of practice under Part 6 of the Essential Services Commission Act 2001 and is subsequently being restructured. The obligations that are the subject of this guidance note (previously located in clauses 35A and 35C of the Energy Retail Code) can now be found in clauses 77 and 79 of the Energy Retail Code of Practice.
Falling wholesale electricity prices mean Victorian households and small business customers on a default electricity offer will see their annual bills reduced from 1 January 2021.
In a final decision released today by the state’s economic regulator, the Victorian Default Offer will fall by 10 per cent or $159 a year on average for households, and 14 per cent or $916 a year on average for small businesses.
Essential Services Commission pricing director Marcus Crudden says the decision will provide bill
Victoria’s independent economic regulator says the energy industry has supported customers through the coronavirus pandemic to date and hopes this continues into the new year.
Simply Energy has again been hit with penalties for allegedly switching customers without obtaining consent, including one case where the error wasn’t fixed for five months.
The Essential Services Commission has issued $300,000 in penalties to the energy retailer for 15 incidents between February 2017 and September 2018 that caused considerable stress and led to financial losses to customers from throughout the state.
Commission chairperson Kate Symons says such conduct is much more than inconvenient.
Key audit results 2018–19
EnergyAustralia could not show us they had consistently obtained customers’ consent over the phone before switching customers to their plan.
EnergyAustralia could not show us they had consistently trained their marketing representatives.
The audit also covered whether EnergyAustralia applied payment plans to financial hardship customers but did not find any issues.
Recommended actions
We looked into the causes of these findings and
This policy provides information to external individuals and entities about how we handle confidential information, including personal, health, commercially sensitive and legally privileged information. Types of confidential information that we may handleThe types of confidential information that we may handle in performing our statutory functions include:
Overview
We have developed an enforceable code of practice in relation to how licensed electricity transmission companies access private land for activities on new transmission projects or when an existing line is upgraded, replaced or decommissioned.
The Land Access Code of Practice regulates the rules and processes that transmission companies must follow when accessing, or seeking to access, private land using statutory powers under the Electricity
Regulator seeks feedback on proposed approach to set electricity default offer prices for Victorians
Victoria’s independent economic regulator is calling for feedback on its proposed approach to setting electricity default offer prices for 2023-24.
The Essential Services Commission is inviting feedback on proposed customer service standards relating to the connection of power to new housing developments by electricity distributors, from March 2023 when the current stan
25 January 2023
We are updating the forms to create Victorian energy efficiency certificates (VEECs) to collect lead generation information for the following VEU activities: