Electricity and gas company undertakings

Where we have identified issues with how an energy company is delivering services to customers, we may accept a court enforceable undertaking.

Our undertakings describe:

• problems we have identified and want the energy company to fix 
• what the energy company has agreed to do to fix the problem
• when this work will be completed.

Once the undertaking is complete, we can also conduct an audit to make sure the energy company has complied with all parts of the undertaking. 

What are enforceable undertakings?

Enforceable undertakings are undertakings given to us (and accepted by us) which are enforceable in a court. They are generally accepted by us as an alternative to civil or administrative action where there has been a contravention of the legislation we administer.