We can accept undertakings (plans to improve) from energy companies if we've identified issues with how they're delivering services to customers.
Electricity and gas company undertakings
Where we have identified issues with how an energy company is delivering services to customers, we may accept a court enforceable undertaking.
Our undertakings describe:
- problems we have identified and want the energy company to fix
- what the energy company has agreed to do to fix the problem
- when this work will be completed.
Once the undertaking is complete, we can also conduct an audit to make sure the energy company has complied with all parts of the undertaking.
What are enforceable undertakings?
Enforceable undertakings are undertakings given to us (and accepted by us) which are enforceable in a court. They are generally accepted by us as an alternative to civil or administrative action where there has been a contravention of the legislation we administer.
|Enforceable undertaking||Date of acceptance|
|Momentum Energy overcharging enforceable undertaking 2019||22 October 2019|
|Momentum Energy disconnection warning notice enforceable undertaking||12 August 2019|
|AGL and APG disconnection warning notice undertaking||27 August 2015|
|AusNet Services smart meter undertaking||6 July 2015|
|EnergyAustralia undertaking||14 February 2014|