We have received terms of reference from the Victorian Government relating to ensuring electricity and gas contracts are clear and fair.
Electricity and gas retail markets review implementation 2018 (ensuring contracts are clear and fair)
Issues paperJune 2019
Issues paper submissions close2 July 2019
Draft decisionSeptember 2019
Final decisionDecember 2019
Rule changes take effectJuly 2020
Ensuring contract periods, practices and variations are clear and fair
In December 2018, we received terms of reference to implement recommendation 4 of the independent bipartisan review of electricity and gas retail markets that was released in August 2017. These recommendations relate to ensuring that contract periods, practices (including discounting) and variations are clear and fair.
We have released an issues paper which explores possible implementation options for each of the recommendations including:
- requiring energy companies to fix any prices they are offering for a minimum of 12 months
- letting customers know the length of time any offered prices will be available without change
- rolling customers onto the nearest matching, available offer at the end of a contract
- ensuring customers do not lose discounts or other benefits when a contract ends.
We are currently seeking feedback from stakeholders on the implementation opportunities or challenges associated with the recommendations.
Feedback on the issues paper
Submissions on our issues paper closed on 2 July 2019.