Our 2025–29 Strategic Plan outlines our refreshed vision, purpose and focus, as we continue to promote the long-term interests of Victorian consumers.
Strategic Plan
Overview
We regulate Victoria’s essential services in a way that is fair, transparent and responsive to the needs of the community. Our work plays a critical role in helping create the conditions to ensure the sectors we regulate meet consumer and community needs. This includes competition in the marketplace, efficiency and effective regulation.
Our workplans and priorities also meet the requirements of the Assistant Treasurer’s Statement of Expectations.
We are pleased to present our:
- 2025–29 Strategic Plan
- 2025–26 Regulatory Priorities.
View our stakeholder engagement framework to read more about what you can expect of us as we engage with the Victorian community to make regulatory decisions.
The commission seeks to create long-term impact across the following domains:
Our vision: Fair and dependable essential services, today and tomorrow

Efficient Pricing
Prices are fair, economically efficient, and represent the best value for consumers.

Equitable Services
Essential services are accessible, inclusive, and responsive to all consumers, regardless of circumstances.

Resilience and Sustainability
Essential services remain just, reliable and cost-effective as they respond to longterm changes, including the transition to carbon neutrality.

Integrity and Trust
Markets operate with integrity and trust, and regulation promotes transparency, accountability, certainty and consumer confidence.