Essential Services Commission

07 July 2026

ZEN Energy Retail Pty Ltd customer transfer following retail market suspension

The Australian Energy Regulator has initiated the retailer of last resort process to allow for the transfer of Victorian customers from failed electricity retailer ZEN Energy Retail Pty Ltd (ACN 615 751 052) to other retailers to provide for the continued supply and sale of essential electricity services.

07 July 2026

Business banned from energy efficiency scheme for false claims, illegal telemarketing and doorknocking

Ecosaver Australia Pty Ltd has been banned from the Victorian Energy Upgrades program for allegedly providing falsified photo evidence for its energy efficiency projects and breaching consumer protections.

02 July 2026

Fairer energy deals for long-term customers

Victorians will soon be better protected from paying more than they should for energy, with new rules starting today to help end the ‘loyalty tax’ for long-term customers.

02 July 2026

Energy customers reminded of reconnection rights

The Essential Services Commission is reminding Victorians that energy retailers cannot automatically require customers to completely pay off debts before reconnecting essential energy services.

01 July 2026

Liquidator appointed for Victorian Energy Upgrades accredited business, Glower

The Essential Services Commission has cancelled the Victorian Energy Upgrades (VEU) accreditation of Glower Pty Ltd. This action follows advice that Glower has entered external administration and is no longer operating.

01 July 2026

Regulator starts inquiry into Port of Melbourne pricing

The Essential Services Commission is asking for public feedback as part of its second inquiry into whether the Port of Melbourne has been operating competitively and efficiently, in accordance with the Victorian Government’s pricing order.