We can accept enforceable undertakings (plans to improve) from water businesses if we've identified issues with how they're delivering services to customers.
Compliance and enforcement in the water sector
Overview
Enforceable undertakings
We can accept enforceable undertakings from water businesses to support the long-term interests of Victorian water consumers.
An enforceable undertaking is an administrative alternative to court action. We may accept a written undertaking from a water business regarding any matter that relates to our regulatory powers.
If the water business does not comply with their obligations set out in the undertaking, we can enforce compliance with undertaking in court.
Recent undertakings
Enforceable undertakings guideline
Our enforceable undertakings guideline helps regulated entities and persons who are considering offering an enforceable undertaking to us. It explains:
- the commission's power to accept an enforceable undertaking
- the process for offering an enforceable undertaking to the commission
- the commission's general expectations concerning the form and acceptable terms for an enforceable undertaking
- consequences of entry into an enforceable undertaking with the commission
- consequences of breaching an enforceable undertaking.