Action taken against GB Environmental Trading Pty Ltd (Greenbank Environmental)

23 October 2025 

The commission has taken action against GB Environmental Trading Pty Ltd (Greenbank Environmental) for allegedly breaching the Victorian Energy Upgrades (VEU) program rules. 

Alleged breach 

The commission alleges that a contractor working on behalf of Greenbank Environmental:

• Staged photos to fraudulently claim more than $20,000 worth of certificates.
• Failed to complete heat pump water heater upgrades, with contractors bringing water units to a property with no existing water heaters, to stage photos as false evidence of decommissioning. The units were then left for the consumer to remove, despite multiple requests to have them taken away. 
• Paid the consumer $400 in cash to use as a co-payment for the installation, in breach of program rules. 

Greenbank Environmental as a VEU accredited business must ensure contractors and the certificates they create comply with the VEU program rules. 

Addressing conduct that compromises market integrity is a compliance and enforcement priority of the commission. This includes a focus on businesses that provide false information to the commission about VEU upgrades.

Our decision 

We have:

• Restricted Greenbank Environmental’s VEU accreditation, preventing the business from undertaking commercial and industrial heat pump water heater upgrades for three months, including contractors working on their behalf.
• Ordered the surrender of 240 certificates created by Greenbank Environmental, valued at over $20,000*. 

This is the second time Greenbank Environmental has had restrictions placed on its accreditation this year, with Greenbank restricted from undertaking VEU non-building based lighting upgrades for three months in July. 

*Figure calculated using the certificate value of $85, the spot price on 20 October 2025.