A surcharge applies when a taxi passenger pays for a fare using non-cash payment transaction options including credit, debit and charge card.
Taxi non-cash payment surcharge review 2022
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Consultation Paper22 June 2022
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Consultation closed22 July 2022
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Final decision6 September 2022
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Determination effective15 September 2022
Overview
We completed our review of the maximum taxi non-cash payment surcharge in Victoria. This surcharge applies when a taxi passenger pays for a fare using non-cash payment transaction options including credit, debit and charge card.
Our decision is to maintain the maximum taxi non-cash payment surcharge in Victoria.
The surcharge applies when a taxi passenger pays for a fare using non-cash payment transaction options, including credit, debit and charge card.
In Victoria, taxi payment processors facilitate the acceptance and processing of non-cash payments for taxis.
Our final decision is that the maximum non-cash payment surcharge for taxi services in Victoria remain at:
- four per cent (including GST) for most non-cash payment methods
- six per cent (excluding GST) for commercial passenger vehicle specific instruments (like Cabcharge).
See our final decision paper for more details on our decision.
Final Decision and Determination
Resources
Final Decision and Determination
Consultation Paper
Our consultation paper explains our approach and methodology for reviewing the non-cash payment surcharge for 2022.
We reviewed submissions and issued a decision on 6 September 2022.
Submissions on the consultation paper
Stakeholders had four-weeks, until 22 July 2022, to make a submission to our consultation paper.
We also met with taxi payment processors to explain our approach to the review.
We received 10 submissions from taxi payment processors, a taxi driver, members of the public and a consumer advocate body.
Feedback covered the following areas:
- the suitability of 2019-20 and 2020-21 data for our review
- the impact of the coronavirus pandemic on taxi demand
- the proportion of cash and non-cash payments made
- the number of terminals in use per taxi
- our treatment of reasonable costs
- the level and structure of current non-cash payment surcharges.
We used stakeholder’s feedback to inform our decision.