I have been a commissioner for the Essential Services Commission since my appointment in February 2020.
I'm the Information Management Project Manager in the Organisational Performance team at the commission.
I first joined the commission to manage an internal audit project that identified ways the organisation could work more effectively. I think I probably had a certain perception of what the commission might be like - bureaucratic and slow-moving but it isn't like that at all. I quickly realised that the commission and I share many of the same values: practicality, positivity and a burning desire to
Water Performance Report 2021-2022
The typical Victorian residential water customer used slightly less water and saw lower bills in 2021-22 compared to the previous year, according to the latest Victorian water sector performance report from the Essential Services Commission.
The Essential Services Commission has commenced civil penalty proceedings in the Supreme Court of Victoria against energy retailers Origin Energy Electricity Limited and Origin Energy (Vic) Pty Limited (together, Origin).
The commission alleges Origin repeatedly failed to meet its obligations under the energy rules1, with the alleged breaches cumulatively affecting more than 500,000 customers between 2018 and 2023. The alleged contraventions relate to billing and
On 27 February 2024, Progressive Green Pty Ltd (trading as Flow Power) (ACN 130 175 343) applied for a licence to wholesale electricity under section 18 of the Electricity Industry Act 2000.Consultation on the licence application closed on 26 March 2024. We did not receive any submissions.We granted the licence on 18 April 2024.
The Essential Services Commission has commenced civil penalty proceedings in the Supreme Court of Victoria against energy retailers Sumo Power Pty Ltd and Sumo Gas Pty Ltd (together, Sumo).
The commission alleges that between February 2022 and August 2023, Sumo failed to meet its obligations under the energy rules1 in relation to best offer messages, affecting more than 60,000 Victorian electricity and gas customer accounts.
A commission investigation identified conduct by an installer acting on behalf of accredited business Direct Building Solutions Australia Pty Ltd (Direct Building Solutions Australia) that resulted in alleged breaches of the Victorian Energy Upgrades (VEU) program rules.
Alleged breach
Direct Building Solutions Australia allegedly breached the VEU program rules, including the code of conduct, in relation to the following:
More information
Jemena Electricity Networks (VIC) Ltd failure to notify customers of planned interruption undertaking 2024
(pdf, 274.26 KB)
Electricity Distribution Code of Practice
The Essential Services Commission has released its draft decision on Goulburn-Murray Water’s proposed prices for water services for the 4-year period starting on 1 July 2024.
The Essential Services Commission has released its draft decision on the 2024 taxi review, recommending an increase to maximum fares payable when a taxi is hailed from the street or at a taxi rank.
In its final decision on Greater Western Water’s prices for water services, the Essential Services Commission has approved new prices for customers over the 4-year period commencing 1 July 2024. Typical bills will rise by less than inflation in 2024-25. The typical annual water and sewerage bill for residential owner occupier customers in the central region will increase by $31 to $1,038 in 2024-25. And for the western region, the typical annual water and sewerage bill for residential owner occupier
The Essential Services Commission, Victoria’s independent energy regulator, has released its 2024–25 compliance and enforcement priorities. The priorities reflect the commission’s ongoing focus on protecting Victorian consumers.Commissioner Sitesh Bhojani says the commission takes an active approach to compliance and enforcement to protect the long-term interests of Victorian consumers.‘We have released our compliance and enforcement priorities for 2024–25, which apply to Victorian energy businesses and
The Essential Services Commission has released its final decision on the 2024 taxi review.
… dodo power & gas pays $825,472 in penalties for alleged ‘guaranteed service level payment’ failures 06 september 2024 energy retailer m2 energy pty ltd (trading as dodo power & gas ) has paid penalties totalling $825,472 for allegedly breaching victorian energy rules related to guaranteed service level payments and self-reporting. the essential services commission gathered evidence that between may 2022 and february 2024, dodo
Licence grantedJemena Electricity Networks (Vic) Ltd was granted a licence on 3 October 1994. The licence can be accessed via the resources tab.Licence variedThis licence was last varied on 19 June 2025.
The state’s economic regulator today released updated water industry standards, strengthening support and protections for Victorian consumers, particularly those facing financial difficulties.
2 November 2022
We have reviewed and updated the VEU Code of Conduct Guideline to provide clearer explanations to the questions you have asked since the code commenced on 1 July 2022.
Your feedback has also assisted us to develop new guidance and material to support accredited persons and scheme participants to implement the code and create a positive experience for consumers participating in the VEU program:
AGL HP1 Pty Limited, AGL HP2 Pty Limited and AGL HP3 Pty Limited, together, known as the AGL Hydro Partnership.
Licence granted
AGL Hydro Partnership was granted an electricity generation and sale licence on 18 December 1997. The licence can be accessed via the resources tab.
Licence varied
This licence was last varied on 26 October 2022.
Every Victorian council has kept their rates at the level set by an annual cap or lower, according to a new report by the state’s economic regulator.
The Essential Services Commission monitors councils’ compliance with the Fair Go Rates system which limits the maximum amount a council can increase its average rates in a year.
The new Victorian Energy Upgrades (VEU) Registry system launched on 3 June 2025. With the transition to the new system, the accredited persons finder below reflects information as at 23 May 2025 (i.e. data available in the previous VEU Registry system).We are working to update the page to reflect accredited persons data in the new system as soon as possible. We apologise for the inconvenience. Search for an accredited provider who may help you access discounts for