The Essential Services Commission has taken action against two accredited businesses due to alleged non-compliant activity under the Victorian Energy Upgrades program.
We issue price determinations that approve the maximum prices water businesses may charge. The prices we approve reflect an assessment of the efficient costs water businesses need to recover to provide valued services to customers.
We release tariff schedules that set out the maximum prices a business may charge in any year.
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8 April 2024Changes to VEEC assignment formsThe Victorian Government has signalled its intention to make amendments to the Victorian Energy Efficiency Target Regulations 2008 introducing a ban on ‘cold-calling’ telemarketing and doorknocking marketing practices. Under the proposed ban:
A list of Orders specifying Ministerial licence conditions published in the Government Gazette is below. The Minister can specify (vary or revoke) a condition to which a particular licence or specified class of licence is to be subject, by Order published in the Government Gazette. See section 33AB(1) of the Electricity Industry Act 2000 and section 40A(1) of the Gas Industry Act 2001.
On 30 April 2024, Powercor Australia Limited (ACN 064 651 109) applied for a licence to transmit electricity under section 18 of the Electricity Industry Act 2000 (Vic). Consultation on the licence application closed on 14 June 2024. You can read the submissions we received and Powercor Australia Limited's response to these submissions in the Resources tab above. We granted the licence on 18 September 2024
Licence grantedMultinet Distribution Partnership was granted a gas distribution licence on 11 December 1997. Licence variedThe licence was last varied on 1 May 2024 with effect from 1 October 2024.
The Essential Services Commission has formed a partnership with key leaders in family violence and economic abuse to develop better practice guides for energy and water businesses to support consumers who are experiencing family violence. Announced today at the Financial Counselling Australia Conference in Perth, the commission’s Safety by Design partnership brings together a team of independent experts:
… and the space heating cooling activity guide to explain how we process those products with anomalous tcspf values where to get help if you have any questions with respect to the information set out in this update, please contact veu support on (03) 9032 1310 or veu@esc.vic.gov.au . … 23 May 2024 Update to the Application Guide for Product Applicants We have released an update to the Application Guide for Product Applicants to clarify the requirements for product test reports, safety …
The Essential Services Commission has lowered the maximum interest rate water businesses can charge customers who do not pay their bills on time from 6.9 per cent to 6.2 per cent. As the state’s independent water regulator, each year the commission sets the maximum interest rate water businesses may charge customers on overdue bills.Marcus Crudden, Director of Price Monitoring and Regulation at the commission, says the maximum interest rate on overdue water bills is an important consumer protection.
The Essential Services Commission has initiated the retailer of last resort process to automatically transfer Victorian customers from failed electricity retailer QEnergy Limited (QEnergy) to other retailers to provide for the continued supply and sale of essential electricity services.
The Essential Services Commission has released its final decision on Coliban Water’s five-year pricing plan, with typical bills in 2023-24 set to increase by $109.
This means typical annual water and sewerage bills for residential owner occupier customers will increase 8 per cent – from $1,367 to $1,477 – from 1 July 2023.
The Essential Services Commission has released its final decision on Goulburn Valley Water’s five-year pricing plan, with typical bills in 2023-24 set to increase by $68.
This means typical annual water and sewerage bills for residential owner occupier customers will increase 7.7 per cent – from $890 to $958 – from 1 July 2023.
The Essential Services Commission has released its final decision on Barwon Water’s five-year pricing plan, with typical bills in 2023-24 set to increase by $65.
This means typical annual water and sewerage bills for residential owner occupier customers will increase 6.1 per cent – from $1,076 to $1,141 – from 1 July 2023.
The commission conducts an annual stakeholder survey to evaluate our performance and help drive improvements to the way we operate as a regulatory entity. The survey program in 2024 conducted independently by SEC Newgate included an online survey sent to key stakeholders in October.Improving how we regulateThe stakeholder survey provides information about:
- how we interact with the sectors and the communities we serve
- how well we keep stakeholders informed and
More information
30 June 2023
Changes to the VEU program from 1 July 2023 - Fact sheet
(pdf, 161.07 KB)
30 June 2023
Changes to the VEU program from 1 July 2023 - Frequently
The Essential Services Commission has given preliminary approval to Yarra Valley Water’s five-year pricing submission that will see water and sewerage bills change by less than inflation in the two years from 1 July 2023.
I’m a Senior Adviser for compliance and engagement in the Price Monitoring and Regulation team at the commission.
Before I was helping to regulate essential services, I was previously a teacher librarian and worked in mobile communication. A common thread in my career has been knowing that in any role, I can make a difference.
I'm a Specialist Advisor in Compliance and Enforcement for the Energy division at the commission.
I have been a commissioner for the Essential Services Commission since my appointment in February 2020.