Flo Energy Australia Pty Ltd applied for a licence to sell gas by retail under section 24 of the Gas Industry Act 2001 (Vic). Consultation on the licence application closed on 6 December 2024. You can read the submissions we received in the Resources tab above.We granted the licence on 18 December 2024.
Perpetual Energy Pty Ltd (ACN 643 401 496) applied for a licence to sell gas in Victoria under section 25 of the Gas Industry Act 2001 (Vic).Consultation on the licence application closed on 20 February 2025. You can read the submissions we received in the Resources tab above.We granted the licence on 2 April 2025.
… - record of decision (pdf, 477.05 kb) application documents 13 september 2024 sec energy licence application form pdf version (pdf, 361.54 kb) 13 september 2024 sec energy asic registration pdf version (pdf, 356.58 kb) 13 september 2024 sec energy strategic plan pdf version (pdf, 9.38 mb) 13 september 2024 sec energy asic registration word version (docx, 204.16 kb) 13 september 2024 sec energy - energy retail licence application form word version (docx, 149.03 kb) 13
… regulator publishes victorian energy market report for september 2024 26 september 2024 the essential services commission has today released the september 2024 victorian energy market report . the report covers the period from 1 april to 30 june 2024. published quarterly, the victorian energy market report aims to help customers understand how the energy retail market works and what they need to do to get the best out of it. it also highlights key compliance and enforcement outcomes …
Energy retailers IPower Pty Limited and IPower 2 Pty Limited (trading in partnership as Engie, and formerly known as Simply Energy), have paid penalties totalling $1,676,104 for alleged breaches of Victorian energy rules related to family violence provisions and performance reporting.In 2023, a financial counsellor informed the commission that they considered Engie had not followed rules about protecting the accounts of customers affected by family violence.The
The Essential Services Commission has published new guidance on how water businesses may recover money from customers who have been undercharged on bills. The new guideline provides advice on:
Our review included the assessment of capacity control products and the verification of bills for smart meter readings.
We released our Review of Regulatory Instruments Stage 1: Final Decision in the second half of 2008.
Independent audits confirmed AusNet customers now have fully functioning smart meters. This means AusNet customers can access information and services available to other Victorians, such as connecting to electricity more easily or switching to a new electricity retailer faster.
We required AusNet to meet required service standards
In June 2015, we accepted the Ausnet Services' smart meter undertaking requiring the company to meet the required service
Regulated water businesses are required to comply with a number of Acts, legislative instruments, and our codes, standards and guidelines.
Our performance reporting work enables us to ensure businesses are compliant. We investigate potential breaches, and where appropriate, undertake enforcement action. View more on how we regulate the water sector, including Acts and legislative instruments.
Our water performance reports compare the performance of Victoria’s urban water
We have been asked by the Victorian Government to monitor and report on the competitiveness and efficiency of the Victorian energy retail market, as part of recommendations made by the independent bipartisan review of electricity and gas retail markets in 2018.
Since then, we have engaged with interested stakeholders and the public to develop a framework and approach to help assess whether the Victorian energy retail market is delivering good value to energy consumers.
We
This review focused on amending the Electricity Distribution Code to allow for the operation of Rapid Earth Fault Current Limiter (REFCL) technology to prevent bushfires.
We have now updated the code
Changes to the code enable use of REFCLs at 45 high voltage substations in high risk fire areas across Victoria. The introduction of the technology was an outcome of the 2009 Victorian Bushfires Royal Commission and subsequent new bushfire mitigation regulations.
The amended
Current inquiries, studies and reviews
Water price review 2026
We are preparing to review the new prices to apply from 1 July 2026 for Melbourne Water and North East Water
The Essential Services Commission has today released its draft report on accident towing fees, proposing no change to the current fee structures for towing and storing vehicles damaged in road accidents.
In September 2015, the Victorian Government asked us to examine the true value of distributed generation (electricity generated by sources including solar panels).
The inquiry involved two separate but related stages. The first looked at the energy value of distributed generation (the value of electricity generated from alternative sources, like solar power). The second stage looked at the network value (the value of the electricity to the network as a whole). In both
… defects for a period of at least five years from the date of installation, purchase or supply (as applicable).” clarification of pricing and co-payment requirements in response to stakeholder queries, we have updated our activity guides and veec assignment forms as follows: for water heating (activities 1, 3 and 44), space heating and cooling (activity 6) and cold room (activity 43) activities - to clarify that pricing and co-payment information for these activities include both the
Related work
PREMO water pricing framework
Our water pricing framework puts customers at the centre of a water business's decision making. We also review how the framework is performing over time.
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We promote the long-term interests of
Gas Embedded Network General Exemption Order 2025
In Victoria, if a person provides services by means of a distribution pipeline, they will need a licence from the Essential Services Commission to do so or be exempt from that requirement.The Gas Embedded Networks General Exemption Order 2025 (GEN GEO 2025) is an Order in Council made under the Gas Industry Act 2001. It commenced on 25 February 2025 and exempts persons who provide services, by means of a
Latest publication
27 March 2025
Our new approach to Victorian energy market reporting
(pdf, 91.33 KB)
The below resources meet our reporting obligations under section 10AA(a) and 10AAB of the Essential Services
The commission’s energy market reporting is now available in one central hub on our website, making it easier to access the information you need.Finding informationThe central hub will provide links to: