10 April 2024Clarifying requirements for LED floodlight installationsWe have identified a number of instances where LED floodlights have been installed in existing enclosed light fittings in open air public car parks and public spaces. The existing fittings were likely designed for the specific lamps they previously contained and may not be suitable to house LED floodlights.
… ausnet enters $12m court enforceable undertaking after website crash leaves storm affected customers in the dark 29 april 2024 the essential services commission has accepted a court enforceable undertaking from ausnet electricity services pty ltd ( ausnet ) following ausnet’s failure to provide adequate power outage information and customer communication channels to its customers … also experienced excessive wait times. essential services commission chairperson and
The Essential Services Commission has accepted a court enforceable undertaking from ReAmped Energy Pty Ltd (ReAmped Energy) following various failures related to ‘best offer’ obligations that affected 3,149 customers between 1 August 2022 and 30 June 2023.
More information
ReAmped Energy enforceable undertaking for alleged breaches of the ‘best offer’ obligations
(pdf, 4.36 MB)
Energy Retail Code of Practice
The Essential Services Commission is seeking submissions from interested stakeholders about its review of new customer contributions, also known as developer charges, for water, sewerage and recycled water connections.The review will cover new customer contributions levied by regional urban and metropolitan retail water businesses. These charges are a contribution towards the costs of works to provide new or expanded services to a property.
The Essential Services Commission has accepted a court enforceable undertaking from Greater Western Water, after Greater Western Water admitted it failed to meet its obligations to support customers affected by family violence in 2023.
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31 October 2024
Media release - Victorian energy retailers surrender over 6.2 million certificates to offset energy emissions in 2023
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How we regulate the VEU program
Engagement with consumers experiencing vulnerability
On 31 October 2024, we held a session on effective and inclusive engagement with consumers experiencing vulnerability where participants gained valuable insights from Coliban Water, South Gippsland Water, and GWM Water. Key themes included accessible support for vulnerable customers, community-led engagement, data-driven feedback, cross-sector collaboration, and transparent customer-focused pricing
Licence grantedAusNet Gas Services Pty Ltd was granted a gas distribution licence on 11 December 1997. Licence variedThe licence was last varied on 1 May 2024 with effect from 1 October 2024.
Licence grantedGas Networks Victoria Pty Ltd was granted a gas distribution licence on 16 December 2016. Licence variedThe licence was last varied on 1 May 2024 with effect from 1 October 2024.
… footprint and continue to work to achieve net-zero emissions by 2035,” mr crudden said. while accepting most of its proposals, the commission did not accept goulburn-murray water’s proposed service point fees for unmetered customers as they are considered not cost reflective. the final decision has instead reduced the proposed unmetered service point fees by 12 per cent in 2024-25 or around $18 (including inflation) and allows this to be adjusted each year only by inflation over the … $8
4 July 2024Update to non-building based lighting upgrade (activity 35) requirements We are strengthening record keeping requirements for non-building based lighting (activity 35) under the Victorian Energy Upgrades (VEU) program, to safeguard consumers and support program participant compliance.
Victorian consumers are protected from unwanted marketing visits and phone calls to their homes and businesses about the Victorian Energy Upgrades (VEU) program. From today (1 August 2024), doorknocking is banned under the VEU program. This follows the ban on ‘cold-call' telemarketing that took effect on 1 May 2024. The Victorian Government introduced the bans to protect consumers from problematic telemarketing and doorknocking practices under the program.
In recent years, Melbourne Water has applied ‘special drainage area’ prices to properties in the Koo Wee Rup: Longwarry Flood Protection District and Patterson Lakes (including Quiet Lakes and tidal waterways areas).
Melbourne Water does this through the Water Act 1989.
Featured work
Reviewing the Energy Retail Code of Practice
We are reviewing the Energy Retail Code of Practice to support ongoing protections for Victorian electricity and gas customers
… only be installed in sinks in commercial kitchen only one pre-rinse spray valve should be installed per fitting. we have also included new photographs in appendix c of the activity guide to help identify which type of installation environments are eligible to be upgraded under the pre-rinse spray valve activity. the commission may take compliance and enforcement action against accredited persons who create veecs that do not comply with the veu program rules,
Berrybank 2 Asset Pty Ltd (ACN 642 735 288) has applied for a licence to generate electricity for supply or sale, and to sell electricity by wholesale under section 18 of the Electricity Industry Act 2000 (Vic).
Berrybank 2 Asset Pty Ltd proposes to generate electricity at the Berrybank 2 Wind Farm (total capacity of 192MW) near Berrybank, located both in Corangamite and Golden Plains local government areas in the Southwest district of Victoria.
We may grant or refuse to grant
On 20 June 2023, Marinus Link Pty Ltd (ACN 630 194 562) applied for a licence to transmit electricity under section 18 of the Electricity Industry Act 2000 (Vic).
Consultation on the licence application closed on 1 August 2023. You can read the submissions we received and Marinus Link Pty Ltd's response to these submissions in the Resources tab above.
We granted the licence on 20 December 2023.
More information
Supreme Court of Victoria judgement
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Sumo enforceable undertaking for unlawful doorknocking and best offer messaging failures
(pdf
On 12 January, Hanwha Energy Retail Australia Pty Ltd (ACN 630 397 214) trading as Nectr applied for a licence to sell electricity under section 18 of the Electricity Industry Act 2000 (Vic).
Consultation on the licence application closed on 9 February 2022. We received one submissions, which can be accessed from the Resources tab.
We granted the licence on 18 May 2021.