Embedded network tariffs including caravan parks

Maximum embedded network pricing

Under the General Exemption Order (a document that outlines embedded network rules), there are rules about the maximum pricing that an embedded network can charge a customer. The rule is that an embedded network can charge no more than the standing offer of the local area retailer. There are three local area retailers in Victoria: AGL, Origin Energy and EnergyAustralia.

It is important to note that retailers can vary their standing offer prices every six months, so rates are subject to change. 

You can check for your local area retailer's standing offer on its website. To find out the standing offer you can:

1. look up your address using the Victorian Government's website, and 
2. use this table to find your local area retailer's standing offer:

The best place to look for the standing offer is to use the search function on the website, simply type in 'standing offer'. Alternatively, this information is often found in the 'electricity pricing/plans' area of the retailer's website. This is often where the 'pricing fact sheet' is located area that includes standing offers. Some retailers call standing offers 'basic' or 'simple plans'.

Caravan parks

Long-term or permanent residents (and those with permanent sites) should discuss with their caravan park or site management whether charging to the maximum level is appropriate for their circumstances. There is no requirement to charge at the maximum level in all circumstances, especially for the supply charge. Caravan park residents covered by the Residential Tenancies Act 1997 have protections relating to pricing, including eligibility for tariff concessions.