If your electricity supply goes out for more than twelve hours, you may be entitled to payments under the guaranteed service level scheme.
Customer payments for power outages
Distributors are businesses that own the poles, wires and pipes that deliver electricity and gas to you. They fix faults including issues like broken pipes and electricity poles. These businesses are different from the retailer that sells you electricity.
There are five electricity distributors and three gas distributors in Victoria. Each distributor looks after a different area of Victoria’s electricity and gas network. If your electricity supply goes out for more than twelve hours, you may be entitled to payments under the guaranteed service level scheme. Payments range from approximately $80 to $360 depending on how long the power is out and where you live. The amounts are set out in section 6.3 of the Electricity Distribution Code. You may not be entitled to a payment if the outage is a result of a major event outside the control of the electricity distributor.
If you have not heard from your distributor about your power outage, give them a call. Find out who your gas and electricity distributor is on the Victorian Government’s ‘energy’ website.