Read the resources we produce on electricity and gas performance and reporting.
Electricity and gas market performance and reporting
The commission monitors, investigates and enforces compliance with Victoria's energy regulatory framework.
As part of our monitoring function, we publish reports on the performance of energy retailers and distributors in the Victorian energy market.
We also investigate potential breaches of energy licences, and where appropriate, undertake enforcement action. This action may include issuing penalty notices, obtaining enforceable undertakings or requiring a wrongful disconnection payment to be made to a customer.
This report is your guide to how the electricity and gas market is performing. It aims to help customers understand how the energy retail market works and what they need to do to get the best out of it.
Each month during the coronavirus pandemic we are reporting on the number of energy customers who are on payment plans and enquiring about assistance with paying bills.