We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
Essential Services Commission
Featured work
Greater Western Water has acknowledged failures with its new billing system that caused significant billing disruptions and multiple breaches of the Water Industry Standard, and has proposed an enforceable undertaking to provide redress to affected customers.
The Essential Services Commission is changing Victoria’s energy rules to ensure customers doing it tough get the best price and stay connected, and to tackle the energy market’s ‘loyalty tax’.
We are reviewing submissions from Melbourne Water and North East Water on their proposed prices and key service outcomes to apply from 1 July 2026.
The seventh annual water outcomes report shows most water businesses believe they are making good progress against their commitments to customers, despite challenges caused by varying climate conditions.
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Featured consultations
Consultation on guidance and administrative requirements for commercial and industrial solar PV system activity - consultation closes 16 October 2025
Proposed billing exception approval for Greater Western Water - consultation closes 22 October 2025