We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
Essential Services Commission
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The Essential Services Commission is proposing new rules to require energy retailers to move certain customers onto cheaper plans. The commission estimates these rules would have saved customers an average of around $225 on electricity and $182 on their gas each year.

The Essential Services Commission has today welcomed the release of a discussion paper designed to help the energy and water sectors identify risks and prevent harm for customers experiencing family violence.

Astra Green Solutions Pty Ltd (trading as Astra Green) has been penalised $69,231 for breaching a ban on cold-call telemarketing in the Victorian Energy Upgrades (VEU) program.

Australia’s largest energy retailer, Origin Energy, has been ordered to pay $17,605,000 by the Supreme Court of Victoria after admitting to breaches of Victoria’s energy rules that affected 668,750 customers.
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- AusNet Infrastructure No. 2 Pty Ltd as trustee for the AusNet Infrastructure No. 2 Trust - Application for electricity transmission licence - Consultation closes 29 May 2025
- Reviewing the Energy Retail Code of Practice - Consultation closes 26 June 2025