In 2013, we approved allowances for metropolitan water businesses to help customers manage the impact of water price increases.
Additional hardship allowance review 2013
Our Measuring the Effects of Additional Hardship Allowances document outlines the indicators that water businesses must use to measure the effects of the allowances. This document also outlines the reporting requirements by businesses on these measures.
9 December 2013
(pdf, 104.5 KB)
(pdf, 580.2 KB)