A new report shows Victoria’s water businesses responded to the needs of their customers in a year that saw more needing help because of bushfires and the coronavirus pandemic.
With more households getting help to pay their water bills, the regulator says it’s pleased with how water businesses are supporting customers affected by the coronavirus pandemic.
More than 2 million Melbourne households can have a say on Melbourne Water’s service priorities and prices to apply in coming years, which have been put forward in a proposal to the Essential Services Commission.
A new report shows Victoria’s water businesses have largely delivered on their promises to customers over the past year, despite facing challenges from the summer bushfires and the coronavirus pandemic.
The number of water customers on hardship programs in metropolitan Melbourne grew by more than five per cent in September, according to the latest data collected by the state regulator.
Victorian water customers are moving onto hardship programs in record numbers during the coronavirus pandemic, new data collected by the state regulator shows.
Victorian households and small businesses who are having trouble paying their water bills due to the coronavirus pandemic now have access to greater customer protections.
Most Melbourne households will enjoy a drop in water bills for the year ahead, while bills in regional Victoria will mostly rise by less than inflation.
Households in parts of Victoria’s south-east will get a temporary reprieve from planned water price rises with South Gippsland Water limiting increases to inflation only till later this year.
