17 October 2023We have released an update to the Water Heating and Space Heating and Cooling Activity Guide and
… space heating activity updates for installation of multi-split systems we have released updated guides and forms to reflect updated product and activity requirements for multi-split systems under activity 6. breadcrumb home space heating activity updates for installation of multi-split systems 16 november 2023 the department of energy, environment and climate action has released victorian energy upgrades (veu) specifications 2018 - version 16.0 (veu
Overview
In March 2023, the commission directed Powershop Australia Pty Ltd (Powershop), IPower Pty Limited & IPower 2 Pty Ltd (Simply Energy) and EnergyAustralia Pty Ltd (EnergyAustralia), to each appoint an independent reviewer to conduct a compliance review (review) of their relevant energy disconnection processes. The reviews form part of our proactive compliance program and aimed to better understand the
Mortons Lane Windfarm Pty Limited (ACN 126 367 600) applied to the Commission for a Victorian Electricity Generation Licence under the Electricity Industry Act 2000.
We granted the licence on 6 November 2013. This licence was varied on 4 December 2023.
We reviewed proposed prices for water and sewerage services from Victoria’s water businesses for the 2013-18 regulatory period.
We use our water price reviews to create annual tariff schedules for each Victorian water business. The schedules outline the maximum prices each water business can charge their customers for specific services, such as water delivery and sewage processing.
Related work
New customer contributions (or developer charges) are levied by water businesses when a new connection is made to their water, sewerage and recycled water networks. In some cases, these charges are paid by developers, and in others, they are paid by the customer.Under the current principles-based new customer contributions framework, there are two types of new customer customer contributions: standard or negotiated. Standard charges apply to new connections in areas
We reviewed our water pricing approach and developed the PREMO framework, which puts customers at the centre of a water business's decision making.
Our Water Pricing Framework and Approach: Final Paper describes the approach we use to review Victoria’s water prices from 1 July 2018.
Our pricing framework gives water businesses strong incentives to deliver better value through customers
It does this through the new PREMO incentive mechanism, which focuses on five
We developed a performance reporting framework that outlines the performance indicators that water businesses are required to measure and report on.
In this 2012 study, we explored reasons for productivity change and differences between utilities. Our technical report should be read in conjunction with the summary report, which contains most of the conclusions and observations drawn from the analysis.
The summary report also has a glossary which explains terms used in the technical report.
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Court orders
We can apply to a court to make an order that a regulated entity has contravened a civil penalty requirement and make penalty and other orders.
Register of enforcement action
Find up-to-date details about all enforcement actions we have taken which have resulted in contravention orders, paid
18 December 2024Changes to refrigerator and freezer, television and clothes dryer activities The Department of Energy, Environment and Climate Action has released the Victorian Energy Upgrades (VEU) Specifications 2018 - Version 19.0, which came into effect yesterday, 17 December 2024.
13 December 2024BackgroundWater heating and space heating and cooling activities under the Victorian Energy Upgrades (VEU) program are critical to supporting Victoria’s electrification transition across Victorian homes and to support Victorian consumers to reduce their energy bills.
6 January 2025The commission is aware that some accredited persons and scheme participants have improperly used the Victorian Government logo. We have also received queries about the proper use of the Victorian Energy Upgrades (VEU) logo and other related branding.
9 January 2025The commission has taken enforcement action against Morris Group Australia Pty Ltd (trading as Smart User) for allegedly breaching the Victorian Energy Upgrades (VEU) program rules.Alleged breachSmart User allegedly breached the VEU program rules by creating 20 Victorian energy efficiency certificates (VEECs) for 3 residential heating upgrades involving:
February 2025
Penalty notices
January 2025
AGL Sales Pty Ltd penalty notices 2025
(pdf, 6.83 MB)
More information
4 February 2025
We reviewed codes affected by the Victorian 'guaranteed service level' payment scheme. The scheme requires Victorian electricity distributors to make payments to customers who receive a level of service worse than a specific threshold or level.
In December 2015, we:
- published our Victorian Electricity Distributors' Guaranteed Service Level Payment Scheme: Final Decision
- amended versions of the Electricity
Penalty notices
Origin Energy Electricity Limited penalty notices
(pdf, 4.96 MB)
Origin Energy (Vic) Pty Ltd penalty notices
(pdf, 4.93 MB
Origin Energy companies have paid penalty notices totalling $1,597,668 for alleged breaches of family violence provisions in Victoria’s energy rules.
Equis Energy (Australia) Projects (MREH A2 AssetCo) Pty Ltd (ACN 669 645 489) as trustee for Equis Energy (Australia) MREH A2 Asset Trust (ABN 34 770 707 887) applied for a licence to generate electricity under section 18 of the Electricity Industry Act 2000 (Vic).Consultation on the licence application closed on 3 March 2025. We did not receive any submissions.We granted the licence 13 March 2025.