Number of notices: 31
Penalty amount: $1,206,050
Provisions contravened: Clause 69(2) of the Energy Retail Code of Practice (versions 1 to 3)
Obligation contravened: ENGIE allegedly failed to conduct bill reviews when requested to do so by customers, in accordance with its standard complaints and dispute resolution procedures, including any time limits applicable under those procedures.
IPower Pty Limited and IPower 2 Pty Limited (trading as ENGIE)