Number of notices: 20
Penalty amount: $764,380
Provisions contravened: Energy Retail Code of Practice (versions 1 to 3), clause 150(1) and 150(4)
Obligation contravened: Momentum Energy allegedly:
- disclosed or provided access to confidential information about three affected customers to another person without the customer's consent, and
- failed to take reasonable steps to elicit an affected customer's preferred method of communication after the customer disclosed that they were a victim-survivor of family violence
Momentum Energy Pty Limited