Information relating to AGL's failure to provide timely and accurate performance data.
AGL Energy failure to provide 2017-18 performance report
Energy companies must regularly report to us on how they are performing in Victoria’s energy market. This includes information on how many residential and small customers they have in Victoria, and the number of customers participating in their hardship program.
In August 2018, AGL told us they could not submit their 2017-18 performance report by the required date, 31 August 2018. They have alleged limitations within their existing reporting platform are necessitating a 'full rebuild' of AGL's performance reporting capability.
Following our request, AGL resubmitted to the Essential Services Commission its performance data for 2017-18 on 31 October 2018. This data includes AGL's customer numbers and the amount of customers who have been disconnected in 2017-18.
AGL has also provided the commission with a report from an independent auditor which has reviewed AGL's processes and controls for its data reporting. The commission is now awaiting the provision of assurances from an independent third party on the reliability of the data, which is due by mid-December 2018.