Our objective is to create long-term impact across the four domains outlined in the 2025–29 Strategic Plan.
Our compliance and enforcement priorities
Overview
Our compliance and enforcement priorities for 2025–26 will focus on:
Take action to address practices that exacerbate cost of living pressures
As cost-of-living pressures continue to impact many Victorians, we will prioritise action against conduct that contributes to these pressures or seeks to exploit them.
Hold businesses accountable when they fail to provide consumers experiencing vulnerability with fair and equitable access to essential services
Victorians experiencing vulnerability should have fair and equitable access to the essential services we regulate and administer. We will monitor and act where we identify predatory practices or behaviours that exploit or take advantage of consumers experiencing vulnerability.
Deter conduct that increases the likelihood and impact of harm to consumers affected by family violence
Businesses we regulate have a critical role in preventing and reducing the physical and financial harm that can be inflicted through the misuse of essential services by perpetrators of family violence. Our focus is on protecting essential services from being misused as tools of abuse, while ensuring robust support is available to affected consumers across the markets we regulate.
Address conduct that compromises market integrity
We will investigate conduct that reduces consumer trust in the market. This conduct undermines integrity of the market and stifles competition.
Focus on conduct impacting Victoria’s First Nations people
First Nations communities in Victoria face significant barriers in accessing essential services. We will prioritise our compliance efforts to encourage businesses to meaningfully engage with First Nations Victorians and tailor their communication, engagement, and consumer support to meet community needs.
Read the full energy compliance and enforcement priorities
1 July 2025
ESC Regulatory Priorities 2025–26
The document outlines our Regulatory Priorities for 2025–26, explaining how we will deliver on the outcomes and impact areas in our strategic plan, including a summary of this year's workplan. It also sets out our compliance and enforcement priorities for 2025–26.
(pdf, 406.34 KB)