EnergyAustralia penalty notices 2025

EnergyAustralia Pty Limited (EnergyAustralia) has paid penalties totalling $1,066,986 after the commission issued 27 penalty notices on 

We issued the penalty notices to EnergyAustralia for its alleged failure to provide accurate deemed best offer information on bill change alerts. These obligations help customers make informed decisions about their energy plans.

The impacted customers were informed that they were on EnergyAustralia's cheapest available plan when that was not the case.