CovaU Pty Ltd penalty notices 2025

CovaU Pty Ltd (CovaU) has paid penalties totalling $341,724 after we issued 9 penalty notices on 19 June 2025.

We issued penalty notices to CovaU after it allegedly:

• contacted four electricity customers and one gas customer to offer short-term discounts after the customers had moved to another retailer, in breach of Victoria's win-back offer prohibitions
• contacted three electricity customers about energy contracts, in breach of Victoria's cold-calling prohibitions
• failed to self-report breaches of win-back offer and cold-calling prohibitions to the commission within required timeframes

The alleged breaches took place between February 2023 and March 2024.

Cold-calling, door-knocking and win-back offers were banned in 2021 as part of a suite of changes to protect Victorian energy customers from high pressure sales tactics.