Alinta Energy paid $1,125,000 in penalties after alleged breaches of the Energy Retail Code relating to conditions imposed on the provision of assistance to customers.
Alinta Energy penalty notices 2020 (imposing conditions on assistance)
Alinta Energy has paid $1,125,000 after we issued 75 penalty notices on 18 December 2020. The amount payable for each penalty notice was $15,000.
In these notices, we alleged that Alinta Energy failed comply with their obligations on 21 January 2020 by imposing a condition on the provision of assistance that required customers to provide personal or financial information.
The Energy Retail Code states that a retailer must not impose any condition on the provision of assistance that requires the customer to provide personal or financial information.