We are reviewing the energy compliance and enforcement policy to streamline how we handle disputes.
Energy compliance and enforcement policy review 2019
Draft decision14 December 2018
Submissions open15 January 2019
Submissions close8 February 2019
Final decisionMarch 2019
Streamlining our compliance and enforcement process to deliver more efficient outcomes
We have released our draft decision on the revised energy compliance and enforcement policy. The current policy was created in 2016 and after more than two years in operation, we now consider it timely to review whether the policy is effectively and efficiently delivering outcomes for consumers. We propose to move away from prescribing, in detail, our compliance and enforcement pathway.
Instead, we propose the policy sets out our broad approach to compliance and enforcement, including identifying the tools we may use to promote self-compliance with our energy regulatory framework. We consider this approach will support flexibility in promoting industry compliance as well as foster timely outcomes.