We reviewed the energy compliance and enforcement policy to streamline how we handle disputes.
Energy compliance and enforcement policy review 2019
Draft decision14 December 2018
Submissions open15 January 2019
Submissions close8 February 2019
Final decision14 March 2019
Streamlining compliance and enforcement
We have released our final decision on the revised energy compliance and enforcement policy. Having been introduced in 2016, we considered it timely to review the policy and determine whether it was effectively and efficiently delivering outcomes for consumers.
The revised policy moves away from prescribing, in detail, our compliance and enforcement pathway. Instead, it sets out our broad approach to compliance and enforcement, including identifying the tools we will use to promote self-compliance with our energy regulatory framework. We consider this approach will support flexibility in promoting industry compliance as well as foster timely outcomes.