New rules introduced on 1 July 2019 make it easier for you to know if you're on the best available energy plan.
Getting the best energy plan
New energy rules introduced on 1 July have made it easier for Victorians to get the best energy deal available to them.
Your energy retailer must now:
- give you at least five days' warning on any energy price or benefit changes that affect you, and include a message on their best offer for you
- show GST inclusive prices on all of their energy plans, to make it easier to compare offers between retailers
- provide helpful information about energy plans (on things like terms and conditions) before you sign up for a new plan
- tell you if you're on your retailer's best energy plan for your circumstances
- tell you how much you could save by switching to the best energy plan they offer. You'll see 'best offer' information on your electricity and gas bills at least once every four months, so you're always up to date on whether you're on the best plan for your situation.
When you get an estimated gas bill, retailers also allow you to take a picture of your gas meter and send it back to your retailer, so you can get a more accurate bill.
Fact sheets to help you compare costs
All energy plans now have energy fact sheets that estimate how much the plan costs for a small, medium and large household.
The fact sheets present information in exactly the same way, so you have access to reliable information, no matter what plan you're on.
You can get hold of a fact sheet on your energy retailer's website, or by asking your energy retailer to email or mail you one.
Sample energy fact sheet
How to read our sample energy fact sheet
This part shows you an estimate of the average yearly cost of gas or electricity on the offer you're looking at. This section shows costs for a range of typical household sizes (1 person, 2 to 3 people, and 4 or more people).
This cost section also shows you how discount conditions (if there are any) affect the plan. For each household size, the number in larger font size is the average yearly cost, as long as you meet any discount conditions in the plan. The number in smaller font size underneath is the average yearly cost if you don't meet the plan's discount conditions.
This section shows you key details about the offer, including the name of the distributor that this offer applies to, whether this is a market offer or standing offer, and when the offer was made available to customers.
Discounts and incentives
This section lists all discounts and incentives that are available with the offer. This might also include things like discounts for paying on time, or vouchers that you can accept when you sign up.
This section covers the key details that would apply to this contract, including whether:
- it has a fixed end date and/or benefit period
- you need to qualify for eligibility criteria in order to sign up for the offer
- prices are fixed under this contract.
There are also details of where to find full terms and conditions for the offer.
This section lists details of key fees that apply to this offer, for example any move-in fees or fees to leave the contract.
This section describes how often you would be billed, and what payment methods are available.
Offer rate and details
This section lists the offer rate including the daily supply charge rate and any consumption unit prices that apply to the offer. There are also details of solar feed-in tariff options and Greenpower options (if those things apply to the offer you're looking at).
If you're keen to get into the details, you can see the work we did to make these changes happen and download our decision papers
Who to talk to
Call your energy retailer and ask them to send you information on the best offer for you, and the fact sheet on your energy plan.
If you have a complaint that you're unable to resolve with your energy retailer, contact the Energy and Water Ombudsman (Victoria) on 1800 500 509 (free call).