Energy Fact Sheet Guidelines

Overview

In March 2018, the Victorian Government referred recommendation 3 of the Independent Review into the Electricity and Gas Retail Markets to the Essential Services Commission to implement. To give effect to recommendations 3C, 3D and 3E of this review, we have introduced a new Victorian energy fact sheet.

The purpose of the guidelines is to provide energy retail licensees (retailers) with guidance relating to their obligations to make fact sheets available to consumers. These obligations are set out in Division 5 of Part 2A of the code. These guidelines are intended to be read as a whole, in conjunction with the code.