We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
Essential Services Commission
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Victorian energy retailers have surrendered over 6.5 million energy efficiency certificates to meet 2024 energy efficiency obligations. The certificates are valued at over $540 million.
Energy retailers paid a record $24,467,958 for breaching Victoria’s consumer protections in 2025, as the state’s essential services regulator continued its crackdown on practices that exacerbate cost of living pressures or negatively affect vulnerable customers.
The Essential Services Commission has taken action against two Victorian Energy Upgrades (VEU) accredited businesses for allegedly breaching the program rules.
EnergyAustralia has been penalised $1,066,986 for allegedly giving over 150,000 customers incorrect information about its best energy deal in communications about price changes.
