Essential Services Commission

We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.

Cog wheel.

Featured work

Electricity icon

PowerUp Victoria: regulator’s partnership with Women’s Health in the North

The Essential Services Commission partnered with Women’s Health in the North last year for the PowerUp Victoria project. The pilot program delivered eight energy information workshops to migrant and refugee women in English, Dari, Nepalese, Arabic and Urdu.



 

Couple looking at bills together
Electricity icon

Victorian regulator publishes draft default electricity price

The Essential Services Commission’s draft decision on the 2026-27 Victorian Default Offer (VDO) proposes a reduction in each of the state’s five electricity distribution zones.

A gavel and justice scale at the front with a woman in the background.
Electricity icon

Regulator takes energy retailer ENGIE to court alleging customer support failures

The Essential Services Commission has commenced civil penalty proceedings in the Supreme Court of Victoria against energy retailer ENGIE.

Latest News

Industrial lighting
Victorian Energy Upgrades icon
Media releases
13 May 2026

Compliance push weeds out non-compliant businesses, $4.4 million in certificates forfeited

From Ballarat to Dandenong, Essential Services Commission inspectors have been out in force around the state, checking that energy efficient installations meet Victorian Energy Upgrades (VEU)

Victorian Energy Upgrades icon
News update
27 April 2026

Liquidator appointed for Victorian Energy Upgrades accredited business, Glower

The Essential Services Commission suspended the Victorian Energy Upgrades (VEU) accreditation of Glower Pty Ltd on 9 April 2026. This action follows advice that Glower has entered external administration and is no longer operating.
Electricity and gas icon
News update
21 April 2026

PowerUp Victoria: regulator’s partnership with Women’s Health in the North

The Essential Services Commission partnered with Women’s Health in the North last year for the PowerUp Victoria project. The pilot program delivered eight energy information workshops to migrant and refugee women in English, Dari, Nepalese, Arabic and Urdu.
A glass of water on a benchtop
Water icon
News update
09 April 2026

VCAT upholds regulator's decision on Goulburn-Murray Water pricing

In June 2024, the Essential Services Commission released its final decision on how much Goulburn-Murray Water can charge its customers for water services from 1 July 2024 to 30 June 2028.

Image of a bathroom tap running water into a basin
Water icon
Media releases
02 April 2026

Regulator releases draft decision on North East Water’s proposed prices

The Essential Services Commission has released its draft decision on how much North East Water can charge customers for water services over the next five years, from 1 July 2026.
Water supply pipes
Water icon
Media releases
02 April 2026

Regulator releases draft decision on Melbourne Water’s prices

The Essential Services Commission has released its draft decision on how much Melbourne Water can charge its customers for water, sewerage, waterways and drainage services over the next five years, from 1 July 2026.
View more