We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
Essential Services Commission
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Energy retailers paid a record $24,467,958 for breaching Victoria’s consumer protections in 2025, as the state’s essential services regulator continued its crackdown on practices that exacerbate cost of living pressures or negatively affect vulnerable customers.
Businesses have been ordered to forfeit $16 million in Victorian energy efficiency certificates and been struck with serious sanctions in 2025, as the Essential Services Commission cracks down on non-compliance in the Victorian Energy Upgrades program.
Victorian energy retailers have surrendered over 6.5 million energy efficiency certificates to meet 2024 energy efficiency obligations. The certificates are valued at over $540 million.
EnergyAustralia has been penalised $1,066,986 for allegedly giving over 150,000 customers incorrect information about its best energy deal in communications about price changes.
