We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.
Essential Services Commission
Featured work
The Essential Services Commission has accepted a court-enforceable undertaking requiring Greater Western Water to provide a $130 million customer remediation package – the largest undertaking the commission has ever accepted.
The Essential Services Commission is changing Victoria’s energy rules to ensure customers doing it tough get the best price and stay connected, and to tackle the energy market’s ‘loyalty tax’.
We are reviewing submissions from Melbourne Water and North East Water on their proposed prices and key service outcomes to apply from 1 July 2026.
The Essential Services Commission is seeking feedback on its approach to setting Victoria’s default electricity price for 2026-27 and the suitability of a regulated free power period for residential customers.
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Featured consultations
Melbourne Water price review 2026 - consultation closes 12 December 2025
North East Water price review 2026 - consultation closes 12 December 2025
Victorian Default Offer price review 2026–27 - consultation closes 12 December 2025