Essential Services Commission

We promote the long-term interests of Victorian consumers with respect to the price, quality and reliability of essential services.

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Featured work

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Business fined $69,231 for illegal telemarketing

Astra Green Solutions Pty Ltd (trading as Astra Green) has been penalised $69,231 for breaching a ban on cold-call telemarketing in the Victorian Energy Upgrades (VEU) program.

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Origin penalised $17.6 million for failings affecting over 650,000 customers

Australia’s largest energy retailer, Origin Energy, has been ordered to pay $17,605,000 by the Supreme Court of Victoria after admitting to breaches of Victoria’s energy rules that affected 668,750 customers.

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Proposed Victorian electricity default offers released by independent regulator

The Essential Services Commission has released its draft decision on the 2025-26 Victorian Default Offer for public consultation.

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Consumer information

Learn about your rights as a consumer in the sectors we regulate, including electricity and gas, local government, water, transport and the Victorian Energy Upgrades program.

Latest News

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08 May 2025

Business fined $69,231 for illegal telemarketing

Astra Green Solutions Pty Ltd (trading as Astra Green) has been penalised $69,231 for breaching a ban on cold-call telemarketing in the Victorian Energy Upgrades (VEU) program.
Speeches
08 April 2025

Chairperson Gerard Brody's remarks to the VicWater Chairs Forum

Chairperson and Commissioner Gerard Brody recently presented to the VicWater Chairs Forum, which brings together board chairs from Victoria’s 18 water corporations.
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News update
27 March 2025

Our new approach to Victorian energy market reporting

The commission’s energy market reporting is now available in one central hub on our website, making it easier to access the information you need.
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Media releases
22 March 2025

Origin penalised $17.6 million for failings affecting over 650,000 customers

Australia’s largest energy retailer, Origin Energy, has been ordered to pay $17,605,000 by the Supreme Court of Victoria after admitting to breaches of Victoria’s energy rules that affected 668,750 customers.

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Media releases
13 March 2025

Proposed Victorian electricity default offers released by independent regulator

The Essential Services Commission has released its draft decision on the 2025-26 Victorian Default Offer for public consultation.
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News update
27 February 2025

Solar minimum feed-in tariffs for 2025–26

The Essential Services Commission has set minimum feed-in tariffs for 2025-26, which set the minimum amounts electricity retailers must pay solar customers for the electricity they export into the grid.
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