Your energy provider must now offer you a simple and trusted electricity price set by Victoria’s independent regulator, the Essential Services Commission.
If you live in an apartment complex, retirement home, or caravan park, or you are a tenant in a shopping centre, you may receive your electricity via an embedded electricity network. Ensure you are aware of your rights and appropriate prices for electricity in embedded networks.
By now you should have seen your provider’s best offer with your energy bill, so you can see how it compares to the deal you’re on.
If you’re worried about your energy bills, there is help available. Your energy company must let you know about things like flexible payment options, advice on lowering your energy use and ensuring disconnection is a last resort.