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You are here : Home » Energy » Consumer Information

Consumer Information

About energy in
Victoria & Our role

Electricity and gas distribution areas »

Energy Retailers &
Choosing a retailer

Find a retailer »

Your Rights & Responsibilities

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Having trouble
paying your bill?

Get help if you have problems> »

Dealing with Salespeople

Tips & advice>> »

Moving House

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About Smart Meters

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Page last updated 27 March 2012

Top consumer enquiries

  • Compare your electricity or gas bill
  • When is my Smart Meter being installed?
  • I can't pay my bill on time, what can I do?
  • What types of contracts are available?
  • Who owns the different energy retailers?
  • Does the government set the prices for electricity & gas?
  • Can the retailer change the price after I've signed the contract?
  • Can I get Green energy?
  • Why Make a Choice
  • Who are the Gas and Electricity Retailers?
  • Why choose a market contract?
  • Will changing retailers affect my energy supply?
  • What are my cooling off rights?
  • Considering getting a solar PV panel?
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