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Proposed customer service code changes

Changes to customer service codes for water businesses are being considered as a response to one of 227 recommendations from the Royal Commission into Family Violence.

The changes would require water businesses to implement family violence policies to better protect victims of economic abuse.

Background

Recommendation 109 of the royal commission called for amendments to the customer service code for urban water businesses and the development of industry guidelines to address the issue of economic abuse relating to utilities.

This call for action was reinforced by the Water for Victoria plan released in November 2016 which extended the requirement to regional water businesses.

Timeline

Draft report – Monday 20 February 2017
Public forum – Thursday 9 March 2017
Draft report submissions close – Friday 17 March 2017
Final decision – April 2017

Associated Documents