Our annual performance report compares the performance of Victoria’s urban water businesses against each other.
Water performance reports
We compare trends in performance over time in a number of key areas. Our report aims to inform customers about their water business and provide incentives for water businesses to improve their performance.
Following the end of each financial year, businesses collate their performance data and send it to us. We ensure it is independently audited to verify its accuracy and reliability. We request comments from businesses to explain significant changes in their performance and include these in our report.
For each reporting year, you can find:
- our annual performance report
- a summary sheet for each business
- a data spreadsheet
- the definitions for our performance indicators.
Latest performance report
Key facts 2016-17
Customers received high quality drinking water and consistent service levels
Almost all Victorian customers received water that was fully compliant with safe drinking water regulations.
Water and sewer network reliability was similar to prior years. The small increase in average time without water supply was due mainly to planned works, which are communicated to customers in advance. The above average rainfall entering the sewer network resulted in more minor sewer spills.
Customers used less water and received lower bills
Average household use was down 6 per cent from 2015-16 due to higher rainfall this year, which also reduced the demand for recycled water.
A typical bill for owner occupiers fell 3 per cent, with the variable component reflecting the lower average water usage. Meanwhile a typical bill for tenants fell 6 per cent – tenants don‘t pay the fixed component, so their bill fully reflects the lower usage.
Customers received support if experiencing payment difficulties
Customers continued to access a range of support programs offered by the water businesses and the government.