Access codes and guidelines that impose certain obligations on regulated Victorian water businesses.
Water codes and guidelines
We publish codes and guidelines that impose certain obligations on regulated Victorian water businesses.
We also report on how well these businesses comply with these codes and guidelines.
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We have three customer service codes: two for urban water businesses, and another for rural ones.
Our family violence resources include our better practice guide and report on outcomes for customers from code changes.
We reviewed urban and rural water customer service codes to ensure they continue meeting the needs of Victorian water consumers.