Access codes and guidelines that impose certain obligations on regulated Victorian water businesses.
Water codes and guidelines
We publish codes and guidelines that impose certain obligations on regulated Victorian water businesses.
Read about how well regulated businesses comply with these codes and guidelines in our performance and reporting section.
We are reviewing our urban and rural water customer service codes to ensure they continue meeting the needs of Victorian water consumers.
We are conducting research to assess the benefits to customers following the family violence amendment to the water customer service codes.
Changes to customer service codes for water businesses were part of our response to one of 227 recommendations from the Royal Commission into Family Violence.