Access codes and guidelines that impose certain obligations on regulated Victorian water businesses.
Water codes and guidelines
We publish codes and guidelines that impose certain obligations on regulated Victorian water businesses.
Read about how well regulated businesses comply with these codes and guidelines in our performance and reporting section.
Changes to customer service codes for water businesses were part of our response to one of 227 recommendations from the Royal Commission into Family Violence.
This code outlines trade waste requirements for Victorian water businesses. It covers areas including acceptance criteria, pricing principles and dispute resolution and arbitration.