We are conducting research to assess the benefits to customers following the family violence amendment to the water customer service codes.
Water customer code survey 2019: family violence changes
In April 2017 we implemented changes to the water customer service codes, which put a responsibility on water businesses to adopt a robust family violence policy.
We are now conducting research to find out if these policies have contributed to the well-being and safety of water customers affected by family violence. This research will help us understand the effectiveness of the implementation of the code changes and inform our future work.
You may be asked to take part in a survey
You may be invited to be interviewed if you are a:
- financial counsellor
- family violence service provider
- customer advocate.
During May, Wallis Market and Social Research will conduct in-depth interviews with financial counsellors, family violence service providers and customer advocates to find out if their clients have benefited from their water provider's family violence policy.
Your information will be kept confidential
If you participate in this research you will not be identified in reporting. Any personalised information, such as your name and organisation will be separated from your interview. Information you provide will only be used for research and evaluation purposes.
Wallis operates under the Australian Market and Social Research Society Code of Professional Behaviour, is a member of the Association of Market and Social Research Organisations and complies with the (Market and Social Research) Privacy Code 2014, so any information and opinions you provide are entirely confidential.
Got a question?
If you have any questions about this research please contact us.
There are no resources for this project yet.