Outlines our priority initiatives for the year 2020-21.
VEU engagement plan
The Victorian Energy Upgrades (VEU) program helps reduce Victoria’s greenhouse gas emissions by providing access to discounted energy-saving products and upgrades via accredited businesses.
We regulate the program participants and administer it in accordance with the program's Act and regulations. The Department of Environment, Land, Water and Planning is responsible for the design of the program and its regulations.
Our vision and objectives
Our vision is to be recognised as a respected, independent and effective regulator of the program.
Our engagement objectives for 2020-21
Over the 2020-21 year, we will build productive relationships with industry and other key stakeholders to deliver the following operational objectives:
- assist our stakeholders in their economic recovery post coronavirus.
- work with other government agencies to promote uptake of activities to strengthen the resilience of the program.
Our engagement activities will be delivered while ensuring we continue to safeguard the integrity of the program.
Our engagement activities for the year
We will continue to deliver our “business as usual” activities as listed in Table 1 below.
Table 1: Our ‘business as usual’ activities
|
Activity |
Description |
|---|---|
|
Program updates |
We will continue to provide guidance to our stakeholders on program requirements by releasing program updates. We will continue to ensure that its content is accessible and easily understandable. We will consult with stakeholders on all major changes before updating our requirements. |
|
Guidance documents/ Website |
We will continue to review and update our guidance documents and our website to ensure that it provides stakeholders with current information required by them to understand their obligations and how to participate under the program. |
|
Newsletters |
We aim to deliver quarterly newsletters to inform stakeholders about program outcomes and upcoming events, and to provide a summary view of program information over the period. |
|
Stakeholder queries |
We will continue to respond to queries from stakeholders in a timely, transparent and consistent manner in accordance with our operational KPIs. We will maintain and publish a register of decisions made by us to ensure traceability and transparency of decisions made. |
|
Forums |
We will continue to hold two forums a year for program participants to provide them with relevant updates on the program and to provide them an opportunity to seek answers from us and provide feedback. |
We also plan to deliver engagement activities as listed in Table 2 below to meet the engagement objectives for the year and to meet the changing needs of the program and our stakeholders.
Table 2: Our additional engagement activities
|
Activity |
Activity Description |
Priority |
|
|---|---|---|---|
|
Coronavirus impact/recovery work |
To work with stakeholders and other government departments/agencies to:
|
High |
|
|
Engagement with local government |
Engage with local government with objective of:
|
High |
|
|
New stakeholder workshops |
Engagement/workshops with:
|
High |
|
|
Current stakeholder workshops |
Running targeted workshops for program participants to promote compliance/program understanding. |
Medium |
|
|
Information sharing workshops |
Workshops with other regulators such as IPART to share knowledge on compliance issues across programs |
Medium |
|
|
Direct AP engagement |
Regular meetings with targeted APs to gather feedback on our processes. Engagement with Project-based activities (PBA) accreditation applications following the accreditation process to promote compliance/program understanding. |
Low |
|
Measuring success
Our measures of success will be:
- delivery of timely, responsive and accessible communication of program changes to participants, particularly in respect of coronavirus impacts
- increased engagement with industry stakeholder groups and local government to access new activity opportunities
- increased engagement with Victorian government to leverage the VEU program in delivery of energy efficiency stimulus packages