Customer Information

The Commission has three roles in Victorian taxi regulation:

  • setting maximum taxi fares for the ‘metropolitan’ and ‘urban and large regional’ zones every two years (see the Taxi Services Commission’s map of Victoria’s taxi zones)
  • monitoring taxi prices in the ‘country’ and ‘regional’ zones on an annual basis
  • reviewing taxi non-cash payment service regulation.

These roles took effect on 30 June 2014, through the amendment of the Transport (Compliance and Miscellaneous) Act 1983. Before this, we delivered recommendations to the Minister for Public Transport, who had ultimate responsibility for determining taxi fares across the state.

Major reviews

In our recent major reviews of maximum taxi fares for the ‘metropolitan’ and ‘urban and large regional’ zones, we considered the fundamental changes taking place in the market for commercial passenger vehicles:

  • In our 2016 taxi fare review, we found declining demand for taxis and greater competition in the commercial passenger vehicle market. We decided to leave maximum taxi fares largely unchanged, which was aimed at ensuring that taxis could offer competitive price and service offerings.
  • In our 2013–14 taxi fare review (under the previous legislation), we recommended significant changes to the structure of taxi fares in the ‘metropolitan’ and ‘urban and large regional’ zones. These recommendations included the introduction of a day, night and peak tariff. The Minister for Public Transport implemented these fares in May 2014. When new legislation was introduction in June 2014, we determined these fares as the maximum taxi fares.

View current taxi fare projects.


Essential Services Commission