The commission publishes codes and guidelines which impose certain obligations on the water businesses.
Codes are made under section 4F of the Water Industry Act 1994 in accordance with clause 17 of the Water Industry Regulatory Order 2014. Guidelines are published pursuant to section 13 of the Essential Services Act 2001.
For previous versions and open consultations, see the Current Consultations and Previous Versions & Consultations pages.
- Guideline – New Customer Contributions (4)
- Code – Customer Service Codes (3)
- Code – Regulatory Accounting Code (3)