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Charter of consultation and regulatory practice review

The commission is currently reviewing our charter of consultation and regulatory practice.

A new draft charter is now open for public consultation along with a paper describing the process we went through to develop a new approach to engagement and consultation.

The objectives of the new draft charter include:

  • promoting best-practice engagement and regulatory practice
  • focusing on embedding principles that promote fit-for-purpose engagement that encourages continuous improvement
  • contributing to achieving our legislative objectives.

We are now inviting comment on our new draft charter. In particular we would like to hear from you about:

  1. Our principles-based approach – is this the right direction for the commission?
  2. Our principles – have we got them right?
  3. Our approach to regulatory practice – does this line up with what you would expect from the commission?
  4. any other comments about our approach to engagement and consultation?

The updated charter will be supported by a new engagement framework to promote consistency and provide clear direction and guidance for staff.

This will involve developing internal guidelines, a capability development program including training and professional development, ongoing evaluation, monitoring and reporting on our engagement activities.


Please email submissions to with subject title ‘Submission on draft charter of consultation and regulatory practice’.

Or send by mail to:
Attention: Strategic Communication Essential Services Commission
Level 37, 2 Lonsdale Street
VIC 3000

To promote transparency, we will make all submissions publicly available on our website unless clearly instructed otherwise in the submission.


Submissions open – 14 December 2017
Submissions close – 29 January 2018
Final charter release – February 2018

Associated Documents