The commission has been working with private network operators, consumer groups, the ombudsman and peak bodies representing embedded network operators and customers over several months to finalise how the new rules will apply.
Commencing 1 January 2019, anyone selling electricity in an embedded network will have to:
ensure customers are provided with clear information on their electricity plan – including charges – before they agree to sign up
give customers a separate electricity bill containing details of their energy usage, price and payment options
provide assistance to customers who are facing difficulty paying their electricity bill
comply with strict rules for disconnecting customers and taking care of those using life support equipment.