Unbooked services include hailing a vehicle from the street or taking a taxi from a rank. Booked services are arranged through an app, online or over the phone, and are not regulated by the commission.
The commission’s director of pricing Marcus Crudden says the decision takes service levels, the cost of providing taxi services and the impact of the coronavirus pandemic on the industry into account.
“The current environment is a challenging one for the taxi industry and their passengers; increasing fares would simply reduce demand even further,” he said.
“Leaving maximum fares unchanged is the best option currently available to help operators remain viable and provide stability for customers, along with support being provided by Victorian Government.”