Momentum Energy has also agreed to an enforceable undertaking to pay back all affected customers.
Chairperson Kate Symons says this is one of the highest penalties ever imposed by the commission, and the size of the penalty reflects the seriousness of the commission’s concerns over the behaviour.
“This isn’t the first time that Momentum Energy has had to take part in an enforceable undertaking and these repeated incidents have let down Victorians who deserve better treatment.”
The commission will not be making any further statements at this time.
